Contact Centre
CF&R offers full services bilingual contact centre
solutions/support
Consumer Inbound Calls
Our personable and professional staff are fully trained to handle any
contact centre service you require.
Staff
- Low turn around
- Track and report any possible trends
- Experience with food products/safe handling, order processing, technical assistance
- Client specific escalation process.
Data Collection
- Customized database
- Create a detailed FAQ/SOP specific to your needs
- A toll free contact number and/or email address for use immediately
- All inbound calls recorded for reference or training
- Extended hours if needed
- Customized reports
Business-to-Business Outbound Calls
CF&R provides a wide range of services to help you increase your
business-to-business (B2B) sales
Increase Your B2B Sales
Announce new product launches or increase sales using seasonal promotions with
- Fax blast
- Direct mail campaigns
- Direct calling
Lead Generation
- Quality-targeted programs designed to further your growth and development
- We maintain ongoing communication with several industries
- Customized reports
- Order processing
